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If yous experience a problem with music, movies, Television shows, books, or apps yous purchase from iTunes or the App Shop, you lot can request a refund directly from Apple tree. You lot'll need to have a valid reason for the request — it'southward not meant to be a way to get free trials or brusque-term use — simply if yous buy something by accident, purchase the incorrect thing, become the incorrect affair, or don't go annihilation, it'south how y'all go your money back.

The iTunes and App Store refund procedure is like no matter what device you lot start on or what app you first in, but we've outlined your options below for iOS, macOS, and the web. If you fail to get a refund through Apple tree's official channel, your side by side best bet is to attain out to Apple Back up.

How to get an iTunes or App Store refund via the web

Apple's refund organization is web-based rather than being congenital directly into any of Apple'south in-app storefronts, so you may too start your refund process directly at the right website.

1. Get to Apple's Report a Trouble page.
2. Log in with your Apple ID user name and countersign.
3. From the drop-downwardly menu, select Asking a refund.

4. In the subsequent drib-downward carte, select the reason for your refund request from the list.

   Source: iMore

5. Hit Next.
6. Select the item y'all wish to request a refund for from the list of purchases.
7. Hit Submit.

This process is the same regardless of whether yous are using the browser on your iPhone, iPad, or Mac. You should hear back from Apple within a few days about whether your request for a refund is canonical.

How to go an iTunes or App Store refund on iPhone or iPad

Though Apple hasn't built a way to asking a refund directly into apps like the App Store or iTunes Store on iOS, you can at least start the process there if you prefer.

The below steps testify the process for the App Shop specifically, though the process is much the same in Apple'southward other digital stores.

1. Open the App Store.
2. Tap on your photo in the top correct to view your account. If y'all don't have a photo set, this will instead exist your initials.

3. Tap Purchased. If y'all accept Family Sharing enabled, you'll then need to hitting My Purchases or the proper noun of the person in your family who made the purchase you wish to seek a refund for.

   Source: iMore

4. Tap on the app you want to claim a refund for.
5. Scroll downwardly the app's listing and tap on Written report a Problem. You'll then be taken to Apple's refund site in Safari.

6. Sign in to Apple's site with your Apple ID user name and password.

   Source: iMore

7. From the drib-down card, select Request a refund.
8. In the subsequent driblet-downward menu, select the reason for your refund asking from the list.
9. Tap Side by side.

10. Tap Submit.

    Source: iMore

You should hear back from Apple within a few days about whether your asking for a refund is canonical.

Note that if you are not eligible for a refund for the particular you have selected, the final button to submit your claim will be greyed out.

How to get an iTunes or App Store refund on Mac

If you lot're at your Mac or Windows PC and want to seek an iTunes or App Store refund, you can exercise just that. Similar on iOS, the process volition boot you out to a spider web browser to complete the claim, only you tin can at least kickoff the process in one of Apple tree'south storefront apps.

The steps beneath use to the Mac App Store specifically, though you can likewise start the process via the Music, Television, or Books apps.

1. Open the App Store app.
2. Click on your photograph to view your account. If you don't accept a photo prepare, this will instead be your initials.
   • In the Music and Television apps, a faster way to get to your business relationship is by clicking Account in the menu bar and selecting Account settings... from the drop-down carte du jour.

3. Click on the app yous wish to claim a refund for.

   Source: iMore

4. Scroll the app's listing and click on Report a Problem. You'll then be taken to Apple's refund site in Safari.
5. Sign in to Apple tree'southward site with your Apple ID user name and password.
6. From the drop-down menu, select Request a refund.

7. In the subsequent drop-down card, select the reason for your refund request from the list.

   Source: iMore

8. Tap Next.
9. Tap Submit.

Over again, you should hear back from Apple within a few days equally to whether your refund has been approved.

A note on refunds

As we said at the outset, Apple's function for requesting refunds is for cases where a 18-carat mistake was made or the content you bought was non as advertised — non just for checking out the best iPhone and iPad apps on a trial ground.

Information technology's all-time to get your refund request in equally soon as you realize something is wrong every bit the timeframe for a refund being granted can vary past region. If your reason for the refund isn't valid or you lot're too late to merits one, your claim may exist denied or you might at to the lowest degree accept to have a more than in-depth conversation with Apple Support.

However, iTunes and App Store refunds typically have a day or two to process save for any extra checks Apple Support needs to do. You can cheque the status of any refund claims past logging back into Apple'due south Study a Problem site.

Updated January 2022: Updated for iOS 15 and macOS Monterey.

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Source: https://www.imore.com/how-to-get-refund-itunes-app-store

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